Contact
Contact ArchTools Pro
We are dedicated to ensuring your digital design workflow is seamless. If you need assistance with your downloaded tools, have a question about an order, or require technical support, our team is ready to help.
Get in Touch
For the fastest and most accurate assistance, please direct all inquiries to our official support channel:
Email: Support@ArchToolsPro.com
Support Hours & Response Time
- Operating Hours: Monday – Friday, 9:00 AM to 5:00 PM (EST)
- Response Time: We strive to reply to all inquiries within 24 to 48 business hours. Support is closed on weekends and major US holidays.
How to Speed Up Your Request
To help our technical support team resolve your issue as quickly as possible, please include the following information in your email:
- Your Order Number (found on your receipt)
- The exact name of the product (e.g., Master Texture Library, Floor Plan Stamps)
- A clear description of your question or technical issue
- Screenshots or screen recordings from your iPad if you are experiencing a technical error within Procreate