Contact information

Contact Information

  • Effective Date: April 17, 2026
  • Store Name: snorstudio
  • Parent Company: NOVUSTRA LLC
  • Primary Contact Email: Support@snorstudio.com

1. Get in Touch with snorstudio

Welcome to the official contact and support hub for snorstudio. Whether you are a fashion entrepreneur looking for the perfect Shopify template, a clothing brand designer needing clarification on our vector mockups, or an existing customer requiring technical assistance with a downloaded swatch pack, our dedicated team is here to help you succeed.

We pride ourselves on providing not just premium digital resources, but also exceptional customer service. This page outlines the best ways to reach us, what information you should provide to ensure a rapid resolution, and the operational hours during which our team is active.

Corporate Identity and Legal Ownership: Please be advised that snorstudio operates as a specialized digital subsidiary store. It is entirely owned, actively managed, and legally represented by NOVUSTRA LLC, a legally registered Limited Liability Company based in the United States. All operations, customer service interactions, and digital assets provided through this platform are the exclusive property of NOVUSTRA LLC. All rights are strictly reserved by NOVUSTRA LLC. Any official correspondence or legal inquiry directed to snorstudio is legally received and processed by NOVUSTRA LLC.

2. Primary Support Channel

To ensure that your inquiry is tracked, documented, and routed to the correct department, all official support requests must be submitted via our dedicated email channel.

Official Customer Support Email:

  • Support@snorstudio.com

What to use this channel for:

  • Pre-Purchase Inquiries: Questions about software compatibility, template features, or the contents of specific digital bundles before you buy.
  • Technical Support: Assistance with downloading your files, extracting .ZIP archives, or understanding how to install a purchased Shopify theme.
  • Billing and Orders: Missing order confirmation emails, duplicate charge inquiries, or questions regarding digital tax calculations.
  • Refund Requests: Formal submissions for refunds or technical replacements, strictly in accordance with our Return and Refund Policy.
  • 3. How to Expedite Your Support Request

To help us resolve your issue as swiftly and accurately as possible, we highly recommend including specific details in your initial email. The more context you provide, the faster our technical team can assist you without needing to send multiple follow-up questions.

When emailing Support@snorstudio.com, please format your message to include the following:

  • A Clear Subject Line: Briefly summarize the issue and include your order number if applicable (e.g., Subject: Technical Issue - Cannot extract .ZIP file - Order #10455).
  • Your Full Name: The name you used during the checkout process.
  • Your Order Number: This is vital for us to locate your transaction in our secure database.
  • The Product Name: Specify exactly which Shopify template, swatch, or tech pack you are referencing.
  • A Detailed Description: Explain the problem you are experiencing in detail. What software are you using? What step are you stuck on?
  • Screenshots or Screen Recordings: If you are encountering an error code, a visual glitch, or a corrupted file, attaching clear screenshots is the absolute best way for our team to diagnose the problem quickly.

4. Business Hours and Expected Response Times

The snorstudio storefront and automated digital delivery systems operate 24/7/365. However, our human support staff and technical administration team (managed by NOVUSTRA LLC) operate during standard business hours to ensure high-quality responses.

  • Operating Days: Monday through Friday (Excluding major US national holidays).
  • Standard Response Time: We strive to acknowledge and reply to all standard customer inquiries within 24 to 48 business hours of receipt.
  • Complex Technical Reviews: If your inquiry involves a complex technical bug, a corrupted file investigation, or a formal refund review under our exceptional circumstances policy, please allow up to 72 business hours for a comprehensive resolution, as these requests require escalation to our senior technical staff.

Note: Emails received on Friday evenings, weekends, or holidays will be prioritized and addressed on the following standard business day.

5. Corporate, Legal, and B2B Inquiries

Because snorstudio is an asset of NOVUSTRA LLC, all high-level business inquiries, legal notices, and partnership proposals must be clearly designated as such so they can be routed directly to corporate administration rather than standard customer support.

Please direct these inquiries to Support@snorstudio.com, but you must use one of the following specific subject line formats to ensure proper routing:

  • For Legal Notices / DMCA Takedown Requests: * Subject Line: LEGAL INQUIRY - Attn: NOVUSTRA LLC Legal Department
  • For Privacy and Data Rights Requests (GDPR/CCPA): * Subject Line: PRIVACY RIGHTS REQUEST - snorstudio Account
  • For Business Partnerships or Agency Licensing: * Subject Line: B2B INQUIRY - Extended Licensing / Partnership

6. A Note on Social Media Communication

While you may find snorstudio promoting our latest digital resources, Shopify themes, and design tools on various social media platforms, please be aware that we do not process technical support, order inquiries, or refund requests via social media Direct Messages (DMs) or public comments. To protect your privacy and ensure your issue is officially logged within our ticketing system, any support requests sent via social media will be politely redirected to our official email address.

We look forward to assisting you and helping your clothing brand thrive.

Email us today at: Support@snorstudio.com

snorstudio is completely owned, operated, and legally represented by NOVUSTRA LLC. All rights reserved.