Talk to the Team

Talk to the Team at ArchTools Pro

Whether you are an independent architect looking to optimize your Procreate workflow, an interior design agency seeking enterprise licensing, or a digital artist with a specific technical question, our team is here to provide expert guidance.

Behind ArchTools Pro is a dedicated team of digital asset developers, technical support specialists, and customer success managers who understand the unique demands of professional architectural drafting and interior visualization.

How Can We Assist You?

We encourage you to reach out to our team regarding any of the following:

  • Pre-Sale Inquiries: Not sure which Brush Library or Texture pack is right for your specific project? Tell us about your workflow, and we will recommend the perfect tools.
  • Enterprise & Agency Licensing: If you manage a team of designers or an architectural firm and need multi-seat commercial licenses for our Layout Essentials or Floor Plans, our corporate sales team can facilitate a custom agreement.
  • Technical Support: If you have followed our Help Center guides and are still experiencing issues importing or utilizing your files within Procreate, our technical specialists are ready to step in.
  • Feedback & Suggestions: We are constantly developing new digital tools. If there is a specific stamp, grid, or brush you need for your daily work, let our development team know!

Direct Contact Channel

To ensure your inquiry is documented, securely handled, and routed to the correct department, all communications with our team are conducted through our centralized support desk.

Email our team directly at: Support@ArchToolsPro.com

When You Email Us:

To help our team provide the most efficient and accurate response, please include:

  1. A clear subject line indicating the nature of your inquiry (e.g., Pre-Sale Question, Enterprise Licensing, or Technical Help).
  2. Your Order Number (if you are an existing customer).
  3. Any relevant details, such as the iPad model you are using or screenshots of your workspace if you require technical troubleshooting.

What to Expect

  • Operating Hours: Our team operates Monday through Friday, 9:00 AM to 5:00 PM (EST). We are closed on weekends and major US holidays.
  • Response Time: We respect your time and project deadlines. You can expect a personalized, comprehensive response from a human team member within 24 to 48 business hours.

Please be advised that ArchTools Pro is a subsidiary store that is entirely owned, operated, and managed by NOVUSTRA LLC, a registered limited liability company. All intellectual property, website content, digital tools, and customer communications are governed by and strictly reserved by NOVUSTRA LLC.